After many years in the driver training industry 5DAY recognise that not everyone will pass their test first time. The failure can be down to the stress of the test on the day or a technical difficulty.
5DAY are committed to all of their pupils obtaining a full drivers licence. Therefore we have introduced our customer pledge in which we will provide FREE OF CHARGE correction lessons to correct any faults made on either the theory or the practical driving tests for as long as is needed, until a pass is obtained.
How does it work?
Should the candidate fail the theory test at the first or any successive attempts the candidate can enroll onto the retraining programme by informing the training manager of their theory result and by attending unlimited theory training classes held at the training centre until a theory pass is obtained.
The offer does not include the DVSA theory test fee, which is payable to the DVSA.
Should the candidate fail the driving test after completion of the 5Day course at the first or any successive attempts, the candidate can enroll onto the retraining programme by submitting the Driving Test Report form (DL25A) given to him/her by the examiner after their driving test.
Free remedial help to correct the errors identified as serious or dangerous by the examiner and as marked on the DL25A will be offered, until the candidate is happy to reapply for another test. Pupils must apply for correctional lessons within 7 days of failing the practical driving test. The offer does not include the DVSA test fee, which is payable to the DVSA or any fees to hire a car for a test.