5DAY® Terms and Conditions
Last Updated: 2025
1. Eligibility
1.1 Age Requirements
Attendees must be at least 17 years old, or 16 years old if eligible for the full mobility component of the Personal Independence Payment (PIP).
1.2 Licence Requirements
You must hold a valid UK or Northern Ireland provisional or full driving licence. Proof of licence must be provided prior to the start of your course.
Failure to do so may result in course cancellation without refund, due to instructor time and resources already committed.
2. Course Bookings, Cancellations & Cooling-Off Rights
2.1 Booking Confirmation
Your course is confirmed once full payment is received and acknowledged in writing by 5DAY®.
By submitting payment, you agree to be bound by these Terms and Conditions.
2.2 Cooling-Off Period
In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your course within 14 days of booking, provided the course has not commenced.
Cancellations must be made in writing via email to: [email protected]
Cancellations by telephone are not accepted.
After the 14-day period, cancellations and refunds are no longer permitted, except as outlined in Section 2.4.2.3 Short-Notice Bookings.
For bookings made within 14 days of the course start date, you have a 7-day cancellation period provided it does not overlap with the course start date.
If cancelled within this window, an administrative fee of £50 + VAT will be deducted from your refund.
2.4 Cancellations or Changes After Cooling-Off Period
You may cancel or reschedule your course only by providing a minimum of 20 days’ written notice.
Courses may be rescheduled up to three times within a three-year period.
Once rescheduled, you waive your right to a full refund.
Prices are subject to inflationary increases.
Cancellations within 20 days of the course start date are non-refundable due to non-recoverable instructor fees (up to £1045).
Exceptional circumstances (e.g. serious illness) may be considered, but refunds are not guaranteed.
3. Course Format and Attendance
3.1 Course Duration
Courses run over five consecutive days, either in-person or online (location dependent).
5DAY® reserves the right to adjust course format, times or content due to unforeseen circumstances.
3.2 Course Timetables
Refer to your course confirmation email for your specific timetable.
- “A” Course: 10:00–14:30 (North London and Ipswich: 09:00–13:30)
- “B” Course: 14:30–19:00
- Online theory training: 16:30–18:30 (times may vary)
- “B” Course Online theory training: 10:00–12:00
3.3 Attendance Requirements
You must attend punctually each day. No additional time or refunds will be provided for lateness, absence or early departure.
Disclaimer:
Our courses are intensive and fast-paced by design. They may not be suitable for all individuals, particularly those who may experience difficulty with sustained focus, high-pressure learning environments, or accelerated instructional formats.
Prospective participants should carefully consider their ability to meet these demands before enrolling.
4. Training and Instructor Standards
Driving tuition is provided by DVSA-approved instructors under national training standards.
We aim to prepare pupils for their practical test within five days, but test-readiness is not guaranteed and varies by individual.
Any additional tuition beyond the scope of the original course must be arranged directly between the learner and the instructor.
5DAY® accepts no responsibility or liability for any such private arrangements, including payment, scheduling or instructional outcomes.
5. Theory Test
5DAY® will book your first DVSA theory test at the current government rate.
You must bring your UK provisional photo licence to the test.
6. Free Theory Retraining
If you fail your theory test, you are eligible for unlimited free retraining sessions (online or in person where available) during scheduled hours.
7. Practical Driving Test, Car Hire & Limitations
7.1 First Driving Test
Each course includes one complimentary driving test booking service, which must be requested by submitting the FT26 form within 24 months from the course start date.
Failure to submit the FT26 form within this timeframe will result in the forfeiture of the complimentary test service and related benefits.
Conditions of Redemption:
Request must be submitted within 24 months of course commencement.
Active participation (attendance, communication, engagement) is required.
- All rights are forfeited after 24 months, with no further liability on 5DAY®.
Test Availability:
Due to ongoing DVSA backlogs, 5DAY® does not guarantee the availability of a test within a specific timeframe.
We cannot use third-party services (including cancellation apps) to secure earlier test dates, but pupils are encouraged to do so independently.
No cash alternative or refund is available if:
- You book your own test
- You supply your own vehicle for the test
- 5DAY® cannot secure a test due to DVSA delays
7.2 Vehicle Use for Practical Test
A 5DAY® training vehicle may be provided free of charge for your first test, subject to:
- Passing your theory test
- Instructor approval confirming you are test-ready and safe
No refund will be given if you choose not to use this service.
If your test is cancelled by the DVSA with less than 3 working days’ notice, the complimentary vehicle use is forfeited.
We reserve the right to withhold the vehicle if the instructor reasonably believes you pose a risk to safety. This decision is final and not subject to appeal.
8. Mentoring & Retest Programme
If you fail your first practical test, you may qualify for the complimentary mentoring programme by submitting your DL25 test report within 7 days of the test date.
Late submissions are ineligible.
Retraining focuses on addressing serious or dangerous faults.
The mentoring programme concludes once your instructor confirms you are test-ready.
Eligibility requires full completion of the original 5DAY® course.
Retest Fees:
- Admin Fee: £25
- Car Hire: £60
- DVSA Test Fee: £62
Any DVSA fees paid through 5DAY® are passed in full to the DVSA. 5DAY® does not retain or profit from these payments.
9. Promotions and Offers
Promotional offers may be issued periodically. Each promotion will have specific terms at:
www.5day.co.uk/offers
No adjustments apply to previously purchased courses.
10. Data Protection and Privacy
10.1 GDPR Compliance
We fully comply with the UK General Data Protection Regulation (UK GDPR).
Your data will only be used to:
- Deliver your course
- Book theory and practical tests
- Liaise with instructors and the DVSA
10.2 Instructor Contact
Your name, driver number, email and mobile number will be shared with your assigned instructor solely for coordination purposes.
Instructors are contractually required to delete your data after course completion.
11. Complaints Procedure
11.1 Reporting a Complaint
Any complaints or concerns must be raised in writing during the scheduled course week to allow sufficient time for investigation and resolution.
Before taking any further action, you must give 5DAY® a reasonable opportunity to address the matter directly with your assigned instructor.
Complaints raised after course completion or without supporting evidence (e.g. video/audio) may not be investigated.
This clause does not affect your statutory rights.
Contact:
Email: [email protected]
Phone: 01603 616909 (Mon–Fri, 08:00–16:00)
Post: 5DAY®, Suite 5, The Old Dairy, Elm Farm, Norwich Common, Wymondham NR18 0SW
11.2 Liability Limitation (Fair Term Statement)
We are committed to fairness and transparency. This clause outlines how complaints are evaluated based on evidence, without limiting your statutory rights.
Requirement for Independent Evidence
Any allegation, claim, or dispute must be supported by independent, objective evidence, meaning verifiable proof from a source other than the client or accused party (e.g. written documentation, recordings, or witness statements).
Uncorroborated Allegations
Where:
(a) only the Client and Instructor were present, and
(b) no independent evidence exists,
the Company has no contractual obligation to investigate or adjudicate the matter.
However, complaints will be considered in good faith where appropriate.
No Admission by Silence or Non-Action
Failure to act on an uncorroborated allegation shall not be construed as an admission.
However, safeguarding, criminal, DVSA, or insurance-related obligations will still be investigated as required.
Preservation of Statutory Rights
Nothing in this clause limits or excludes liability for death, personal injury, fraud, or any statutory consumer rights under UK law.
11.3 Third-Party Inquiries
We cannot discuss your course or complaint with any third party (including parents or guardians) without written consent, in line with UK GDPR.
12. Force Majeure
5DAY® is not liable for delays or cancellations due to events beyond our control, including but not limited to:
- DVSA test centre closures
- Instructor illness or mechanical issues
- National DVSA test delays or unavailability
Refund Limitation:
Refunds will only be issued where the Customer provides clear and objective evidence that goods or services failed to meet the agreed specification or were not of satisfactory quality under the Consumer Rights Act 2015.
Unsupported claims or unsubstantiated allegations do not give rise to a right to refund.
Any discretionary refunds are at the sole discretion of management.
13. Legal Information
These Terms and Conditions do not affect your statutory consumer rights.
Nothing in these terms excludes liability for death or personal injury caused by negligence.
Calls may be recorded for training and quality purposes.
14. Updates and Changes to Terms
5DAY® may update or amend these Terms and Conditions from time to time to reflect changes in law, regulatory requirements, or business practices.
Any revised version will be published at www.5day.co.uk/terms and will take effect immediately upon publication, unless a later date is specified.
The version of the Terms and Conditions in force at the time of your booking confirmation will apply to your course.
It is your responsibility to review the most recent version prior to booking and to retain a copy of the version applicable to your purchase.
Where a material change affects existing customers, reasonable steps will be taken to notify affected individuals by email or other appropriate means.
15. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and 5DAY® and supersede all prior discussions, communications, or representations, whether oral or written.
No variation shall be valid unless made in writing and signed by an authorised representative of 5DAY®.